Retain customers
By creating better, more personalised communications
Boost your business by talking to customers more effectively.
Today’s consumers expect companies to provide them with the information they want, when they want it, delivered to the device of their choice.
By creating better, more personalised communications
Through more consistent, omni-channel delivery of messaging
By having business create customer content instead of IT
By integrating data from old legacy systems
Customer Management & Communications: a new approach
This solution has improved operational productivity and increased our responsiveness to customers.
Alan Watson
Relationship Manager, Aegon UK
International insurance company Aegon wanted to improve the way it communicated with its 2 million UK customers. As well as preparing for the transition from print to digital, the company wanted to reduce costs by outsourcing, while improving its data security and audit capabilities.
We helped Aegon develop a state-of-the-art inbound and outbound mail processing system, with automated document workflows and electronic storage. This streamlined document management system was housed in a new, purpose-built off-site facility, managed by Canon.
Our outsourced Customer Communications solution led to 50% faster mail processing and a total 25% cost reduction. As well as assisting Aegon’s transition from print to digital, the solution also improved output and data control, and enabled the company to achieve regulatory compliance.
Paper or digital mail
From multiple sources
Personalised using document data
Based on personalised document templates
Omni-channel delivery system
For easy retrieval and auditing
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