What You Can Do with Canon PRINT Business

You can scan, manage documents, and print from an iPhone or iPad using a Canon multi-function device on a network.

Support Devices

Check the list of supported devices on the Canon PRINT Business support page.

You can access the support page by following the procedure below.

From this app

Tap [] in the top right corner of the home screen → [Help] → [App Support Site].

From App Store

Access from the Canon PRINT Business download page.

From the Canon web site

Search "Canon PRINT Business."

Getting Started

• Check the network connection environment.

          - The mobile terminal must be connected to a wireless LAN access point.
          - The access point and the device you are using must be connected by LAN or wireless LAN.

• Confirm that the Wi-Fi settings on your mobile terminal are enabled.

Support Operating Systems and Terminals 

Compatible Operating Systems

iOS 8.0 or later

Compatible Terminals

• iPhone 4s/5/5s/5c/6/6 Plus/6s/6s Plus/7/7 Plus/SE
  
• iPad (iPad 2/3rd generation/4th generation)
• iPad Air/iPad Air 2
• iPad Pro (12.9 inch/9.7 inch)
• iPad mini (1st generation/2nd generation/iPad mini 3/iPad mini 4)

Network Environment When Using a Device That Supports Direct Connection

When using a direct connection compatible device, you can directly connect a mobile terminal and a device wirelessly even in an environment without a wireless LAN router.

Registering the Device (Searching with a Wi-Fi Network)

You can search for and register devices to be used for scanning, printing, etc. There is a method for automatically finding devices on a network, and a method for finding devices by specifying an IP address or DNS name.

Prerequisites

• The number of registered devices has not reached the upper limit.
  Up to 10 devices can be registered in this app. If a total of 10 devices are registered, search devices after deleting registered devices.
  

Procedures

Automatically Searching for Devices on the Same Network

1. Tap [] in the top left corner of the Canon PRINT Business home screen.
   [Select Printer] screen is displayed.
   
2. Tap [Auto Search (Wi-Fi)].
   Discovered devices are displayed.
3. Select the device → tap [Add].

Registering the Device (Registering by QR Code)

You can register devices to be used for scanning, printing, etc. Here, the method for registering a device by scanning the QR code displayed in the device with a mobile terminal is explained.

Prerequisites

• The number of registered devices has not reached the upper limit.
  Up to 10 devices can be registered in this app. If a total of 10 devices are registered, search devices after deleting registered devices.
• The device you are using supports the QR code display function.
• A rear camera is attached to the mobile terminal.

When connecting with a device by direct connection

• [Direct Connection] is open in the device.

Procedure

Displaying the QR Code at the Device

1. Display the QR code from [Mobile Portal].
   

Scanning the QR Code with a Mobile Terminal

1. Tap [] in the top left corner of the Canon PRINT Business home screen.
   [Select Printer] screen is displayed.
2. Tap [QR Code].
   When the [Usage] screen is displayed
   

   Check the content and tap [Continue].

3. Position the QR code within the borders of the displayed camera screen.
   When the QR code is positioned within the borders, the app automatically scans the QR code.
   If the [Wi-Fi Settings] screen is displayed
   Connect to the specified network with the Wi-Fi settings of the iOS according to the instructions on the screen.

Result

The device is registered in the [Select Printer] screen list.

Registering the Device (Searching with Bluetooth)

You can search for and register devices to be used for scanning, printing, etc. Here, the method for searching for and registering nearby devices with Bluetooth is explained.

Prerequisites

• The number of registered devices has not reached the upper limit.
  Up to 10 devices can be registered in this app. If a total of 10 devices are registered, search devices after deleting registered devices.
• A Bluetooth-compatible option is installed in the device to be used.
• Bluetooth is enabled in the settings of the mobile terminal.
• [App Settings] > [User Information] is set.

Procedure

Searching for Nearby Devices with Bluetooth

1. Tap [] in the top left corner of the Canon PRINT Business home screen.
   [Select Printer] screen is displayed.
2. Tap [Nearby Printers].
   Discovered devices are displayed.
    If the device is not detected
       Approach a location where the device is visible and tap [Search]. The estimated distance in which a device is detectable by Bluetooth is 2 m/80 inches.
   
3. Select the device → tap [Add].
    If the [Usage] screen is displayed
       Enter the PIN code according to the screen and register (pair) the device in the mobile terminal as a device connected by Bluetooth.
   If the [Wi-Fi Settings] screen is displayed
       Connect to the specified network with the Wi-Fi settings of the iOS according to the instructions on the screen.
   If the [Adjust Sensitivity] screen is displayed
       Bluetooth sensitivity adjustment is necessary for the mobile terminal you are using. Adjust the sensitivity according to the instructions on the screen.

Result

The device is registered in the [Select Printer] screen list.

Registering a Print Server

You can register output destinations that cannot be found from the [Select Printer] screen and devices other than printers/multi-function devices (such as print servers etc.).

Prerequisites

• The number of registered devices has not reached the upper limit.
  Up to 10 devices can be registered in this app. If a total of 10 devices are registered, search devices after deleting registered devices.
  

Procedure

1. Tap [] in the top left corner of the Canon PRINT Business home screen.
   [Select Printer] screen is displayed.
   
2. Tap [Manual Search (Wi-Fi)]
3. Enter the IP address or DNS name of the device you want to use.
   When Searching by Specifying a DNS
   Enter the host name or FQDN. When you cannot specify the device with a host name, enter the FQDN.
   <FQDN Entry Sample>
   If the host name is “device01”, the subdomain name is “aaa”, and the domain name is “bbb.com”:
   device01.aaa.bbb.com
4. If the [Could not find a supported printer.] message is displayed, tap [Register As].
5. In the [Register As] screen, enter a name in [Registered Name].
6. Set [Queue Name], [Printer Port], and [Byte count].
7. Tap [Register].

Result

The device is registered in the [Select Printer] screen list.

Printing Local Documents 

You can print files saved in the mobile terminal.

Prerequisites

When executing PDF direct printing

For PDF direct printing compatible devices*, you can send a PDF file directly to the device and prints it.

• The device you are using is PDF direct print-compatible.*
  *[] is displayed in the [Select Printer] screen.
• In the [Printer Details] screen > [Print Options], [PDF Direct Print] is set to on.
  

Printing Cloud Storage Files 

You can print files saved in cloud storage.

Prerequisites

• An account is set.
  If the cloud storage you are using is not displayed in the [Documents] screen, tap [Account Settings] and set the account.

Printing Photo Album Photographs 

You can select and print images from Photo Albums.

Procedure

Selecting the photograph to print

1. In the Canon PRINT Business home screen, tap [Documents].
2. Tap [Print from Photo Albums].
3. Select the image(s) you want to print.
4. In an iPhone, tap [Select] in the enlarged preview.
5. If you want to print multiple images, repeat steps 3-4.
   You can select up to 20 images at one time.
6. In an iPhone, tap [Confirm Selection].
7. Tap [Preview].
   The [Preview] screen is displayed.
   

Printing the selected file

1. Tap [Printer] and select the device to be used for printing.
2. Tap the print settings to change them.
   
3. Check the preview in the [Preview] screen.
   To check the second and following pages
   Tapping the thumbnail image displays an enlarged preview. If you are printing a file of multiple pages, you can check the second and subsequent pages as enlarged previews.
   To delete unnecessary pages
   Tapping the thumbnail image displays an enlarged preview. Display unnecessary pages and tap [].
4. In the [Preview] screen, tap [Print].
   

Result

The selected photograph is printed.

Related Topics

Items That Can Be Set with the Print Function

Printing a Web Page

You can display and print a web page.

There are two methods for displaying and printing a web page: a method where you select this app from the share menu of Safari and print the page you are viewing, and a method where you display and print the page you want to print with this app.

Executing Secure Printing 

You can attach a PIN to print data and save it in the device. This function is useful when you want to print a confidential document.

Prerequisites

• The device you are using supports secure print.
  

Procedure

Selecting the file to print

1. Display the file to be printed in the document preview screen.
2. Tap [].
3. For Microsoft Excel files (xls and xlsx), in the screen for selecting a sheet, select the sheet you want to print → tap [Preview].
   The [Preview] screen is displayed.
   

Printing the selected file

1. Tap [Printer] and select the device to be used for printing.
2. Tap the print settings → tap [Output Method].
3. In the [Output Method] screen, select [Secure Print] → tap the detail icon.
4. Set secure print in the [Secure Print] screen.
   [PIN]:
   Enter the required password when printing from the device.
   [Confirm User Information When Performing Secure Print]:
   When enabled, a dialog box for confirming/setting the document name, user name, and password is displayed in the app when executing secure print.
5. Return to the [Output Method] > [Print Settings] > [Preview] screen.
6. In the [Preview] screen, tap [Secure Print].
7. Select a document name and enter the password at the control panel of the device.

Storing Print Data in an Inbox in a Device 

You can store print data in an inbox of the device. You can print, change the settings of, and combine stored data from the control panel of the device or the Remote UI.

Prerequisites

• The device you are using supports the box function.

Procedure

Selecting the file to store

1. Display the file to be printed in the document preview screen.
2. Tap [].
3. For Microsoft Excel files (xls and xlsx), in the screen for selecting a sheet, select the sheet you want to print → tap [Preview].
   The [Preview] screen is displayed.
   

Storing the selected file

1. Tap [Printer] and select the device to be used for printing.
2. Tap the print settings → tap [Output Method].
3. In the [Output Method] screen, select [Store] → tap the detail icon.
4. Change [Document Name].
5. Tap [Mail Box].
6. Select an inbox number as a store destination.
7. Return to the [Store] > [Output Method] > [Print Settings] > [Preview] screen.
8. In the [Preview] screen, tap [Store].

Result

The selected data is stored in the device.

Performing Department ID Management of Printing 

You can manage printing using department IDs and PINs.

Prerequisites

• The device you are using supports the department ID management function.
• The department ID management function is enabled at the device.
  

What is the Data Conversion Service? 

The Data Conversion Service is a free service for use when previewing and printing certain files.
When printing a Microsoft Office file, by performing layout correction using the Data Conversion Service on the Internet, you can print the file with its original layout.
If you use the Data Conversion Service, a rendering process is performed by communicating with a server on the Internet. Depending on the content of the data to be printed and the communication environment you are using, data uploading and downloading may take several minutes each.

To Check Maintenance Information

The Data Conversion Service performs a rendering process by communicating with a server over the Internet. This service is sometimes temporarily unavailable due to maintenance.
To check maintenance information, tap [] > [Information] > [About] > [Maintenance Information] in the upper right corner of the Canon PRINT Business home screen.

Scanning (imageCLASS/i-SENSYS Series) 

You can operate the multi-function device from the mobile terminal and capture the scanned data.

Procedure

Preparing the Multi-function Device

1. Set the original on the platen glass or feeder.
2. Press [Scan].
3. Press [] or [] to select [Remote Scanner] → press [OK].
   A remote scanner waiting (online) screen is displayed.

Scanning (imageRUNNER ADVANCE Series) 

You can receive data scanned in the multi-function device on your mobile terminal.
With the imageRUNNER ADVANCE series, you can configure scan settings and execute scanning from a mobile terminal using the [Scan for Mobile] function of the multi-function device.
If you cannot use the [Scan for Mobile] function, you configure scan settings and execute scanning by installing the free Canon Mobile Scanning MEAP Application in the imageRUNNER ADVANCE.
Start Scan for Mobile or the Canon Mobile Scanning MEAP Application from the touch panel display of the multi-function device, then perform the operation with the mobile terminal.

Prerequisites

When using the [Scan for Mobile] function

• The [Scan for Mobile] function is activated.
• If the ACCESS MANAGEMENT SYSTEM is activated, user privileges for the [Scan for Mobile] function are applied for the logged-in user.

Scanning (imageRUNNER ADVANCE Series When Using the [Scan and Send] Function)

You can receive scanned data on your mobile terminal using the [Scan and Send] function of the multi-function device.

Procedure

Checking the Mobile Terminal Host Name

1. Tap [] in the upper left corner of the Canon PRINT Business home screen and register/select the device to use.
2. In the Canon PRINT Business home screen, tap [Scan].
3. In the scan screen, check [Host Name].
   
   

Scanning an Original at the Device

1. Set the original on the platen glass or feeder.
2. Press [Scan and Send] → [New Destination].
   
   
3. Press [File].
   
4. In the [File] screen, set the destination.
   [Protocol]:
   Select [WebDAV].
   [Host Name]:
   Enter the host name displayed in the [Scan] screen of Canon PRINT Business.
5. Press [OK].
6. Change the scan settings.
7. Press [] (Start).

Result

The scanned data is saved and the document preview screen is displayed.

JPEG/PDF

A preview is displayed in the document preview screen.

TIFF/OOXML/XPS

A file icon is displayed in the document preview screen.

Related Topics

Registering Settings to the Device Quick Menu (imageRUNNER ADVANCE Series When Using the [Scan and Send] Function)

How to View the Document Preview Screen

Setting the Images Save Location

Setting the WebDAV Port

Registering Settings to the Device Quick Menu (imageRUNNER ADVANCE Series When Using the [Scan and Send] Function)

If you register settings in the Quick Menu when scanning, you no longer need to set the send destination settings and scan settings.

Procedure

Registering Settings to the Quick Menu

1. Press [Scan and Send] at the control panel of the device.
2. Configure the scan settings.
3. Press [].
   
4. Press [Register to Quick Menu].
5. Press [Next].
6. Specify the recall settings for the button to register → press [Next].
   [Display Confirmation Screen When Recalling]:
   When there is a button recall, a settings confirmation screen is displayed.
   If you set [Off], the settings confirmation screen is not displayed when there is a button recall.
   [Start Operation for Recall]:
   The job is executed at the same that you press the button, without [] (Start) being pressed.
7. Select a registration location from among [Personal] and [Shared] → select the button to register → press [Next].
   
8. Press [Name]/[Comment] → enter a name/comment → press [OK].
9. Press [OK] → [Close].
   Scan settings are registered in the Device Quick Menu.

Recalling Settings from the Quick Menu

1. Press [] (Quick Menu).
2. Select [Personal] or [Shared] → press the button you want to use.
   
3. Press [Yes].

Capturing Images with the Camera 

Use the camera to take photographs and import them into this app in PDF format. You can trim and correct distortion of the image prior to PDF conversion. You can also correct and convert images saved in Photo Albums into PDFs.

Procedure

1. In the Canon PRINT Business home screen, tap [Capture].
2. Import the image.
   
   When taking a photograph with the camera
   Take a photograph with the document you want to capture within the guides. If the guides are not displayed, tap [] to display them.
   When importing an image from Photo Albums
   Tap [] and select an image from Photo Albums.
3. Select the required part of the image in the [Correct Distortion (Trapezoid)] screen.
   
   Adjusting the boundary
       - []/[]:
       Tapping [] selects the entire limit. Tapping [] automatically sets the limit.
       - []/[]:
       Moving []/[] enables you to manually adjust the limit.
   Selecting a vertical to horizontal ratio
       - [Auto]/[A4]/[LTR]:
       The selected part of the image is corrected to match the selected height to width ratio.
4. Tap [Next].
5. Correct the image in the [Image Processing] screen.
       - []:
       Rotates the image to the left.
       - [] (ON)/[] (OFF):
       Automatically corrects the color of images. ON is set as the default.
6. Tap [Store].
   A preview of the saved PDF is displayed.

Related Topics

How to View the Document Preview Screen

Setting the Images Save Location

Editing the File Names of Local Documents

You can edit the names of files stored in the mobile terminal.

Procedure

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [Local] > [Images]/[Documents]/[Downloads].

3.Tap the Edit icon.

4.Select a file.

5.Tap [].

6.Tap [Rename].

7.Enter the file name.

Result

The name of the file is changed.

Deleting Local Documents

Deletes files saved in the mobile terminal.

Procedures

Deleting the selected file

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [Local] > [Images]/[Documents]/[Downloads].

3.Tap the Edit icon.

4.Select the file to delete.

5.Tap [].

6.Tap [Delete].

Deleting all the files in a folder

You can also delete all the files in a folder.

Tap the Edit icon, then tap [] > [Delete All].

Result

The file is deleted.

Uploading Local Documents to Cloud Storage

You can upload files saved in the mobile terminal to cloud storage.

Prerequisites

• An account is set.
  If the cloud storage you are using is not displayed in the [Documents] screen, tap [Account Settings] and set the account.

Opening Local Documents with Readiris

You can open a file saved in an iPad with Readiris. Readiris is an app that can extract text from JPEG or PDF files and create a text-searchable PDF file.

Prerequisites

• Readiris is installed in the iPad you are using.

Procedure

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [Local] > [Images]/[Documents]/[Downloads].

3.Tap the Edit icon.

4.Select the file to open in Readiris.

5.Tap [].

6.Tap [Open in Readiris].

Opening Local Documents with Another App

You can open a file managed with this app as a local document with another app.

Procedure

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [Local] > [Images]/[Documents]/[Downloads].

3.Tap the file you want to open with another app.

4.Tap [] in the document preview screen.

5.Tap [Open in].

6.Tap the app you want to use.

Result

The file is opened in the selected app.

Sending Local Documents by Email

You can send files saved in the mobile terminal in emails.

Procedure

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [Local] > [Images]/[Documents]/[Downloads].

3.Tap the Edit icon.

4.Select the file to send.

5.Tap [].

Downloading Files from Cloud Storage

You can download files saved in cloud storage.

You can send downloaded files by email, or upload them to another cloud storage service.

Prerequisites

• An account is set.
  If the cloud storage you are using is not displayed in the [Documents] screen, tap [Account Settings] and set the account.

Changing the Names of Files in Cloud Storage (iCloud only)

You can edit the names of files stored in iCloud.

Prerequisites

• An iCloud account has been added and logged in with the iOS settings.
  Turning iCloud Drive on with iOS 8 or later is recommended.

Procedure

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [iCloud].

3.Tap the Edit icon.

4.Select a file.

5.Tap []

6.Tap [Rename].

7.Enter the file name.

Result

The name of the file is changed.

Deleting Files in Cloud Storage (iCloud only)

You can delete files stored in iCloud. You can also delete files from other devices using the same iCloud account.

Prerequisites

• An iCloud account has been added and logged in with the iOS settings.
  Turning iCloud Drive on with iOS 8 or later is recommended.

Procedures

Deleting the selected file

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [iCloud].

3.Tap the Edit icon.

4.Select the file to delete.

5.Tap []

6.Tap [Delete].

Deleting all the files in a folder

You can also delete all the files in a folder.

Tap the Edit icon, then tap [] > [Delete All].

Result

The file is deleted.

Uploading Files to Another Cloud Storage Service (iCloud only)

You can upload files stored in iCloud to another cloud storage service.

Prerequisites

• An iCloud account has been added and logged in with the iOS settings.
  Turning iCloud Drive on with iOS 8 or later is recommended.

Procedure

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [iCloud].

3.Tap the Edit icon.

4.Select the file to be uploaded.

5.Tap [].

6.Select the cloud storage you are using.

7.Select a folder in the displayed cloud storage and tap [Save].

Opening Cloud Storage Files in Readiris (iCloud only)

You can open files stored in iCloud with Readiris. Readiris is an app that can extract text from JPEG or PDF files and create a text-searchable PDF file.

You can use this function if you are using an iPad.

Prerequisites

• Readiris is installed in the iPad you are using.
• An iCloud account has been added and logged in with the iOS settings.
  Turning iCloud Drive on with iOS 8 or later is recommended.

Procedure

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [iCloud].

3.Tap the Edit icon.

4.Select the file to open in Readiris.

5.Tap [].

6.Tap [Open in Readiris].

Opening a Cloud Storage File with Another App (iCloud only)

You can open files stored in iCloud in other apps.

Prerequisites

• An iCloud account has been added and logged in with the iOS settings.
  Turning iCloud Drive on with iOS 8 or later is recommended.
  

Procedure

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [iCloud].

3.Tap the file to be opened in another app.

4.Tap [] in the document preview screen.

5.Tap [Open in].

6.Tap the app you want to use.

Result

The file is opened in the selected app.

Sending Cloud Storage Files by Email (iCloud only)

You can email files stored in iCloud.

Prerequisites

• An iCloud account has been added and logged in with the iOS settings.
  Turning iCloud Drive on with iOS 8 or later is recommended.

Procedure

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [iCloud].

3.Tap the Edit icon.

4.Select the file to send.

5.Tap [].

Logging Out from a Cloud Storage Service

Logout from the cloud storage service.

Procedure

When logging out from iCloud

Log out with iOS settings.

Logging Out from Another Cloud Storage Service

1.In the Canon PRINT Business home screen, tap [Documents].

2.Tap [Account Settings].

3.Tap the detail icon of the cloud storage to logout from.

4.Tap [Log Out].

Result

The cloud storage service you have logged out from is no longer displayed in the [Documents] screen.

Setting the Default Email Destination

You can set the destination beforehand when sending a file saved in the mobile terminal with an email.

Procedure

1.Tap [] in the upper right corner of the Canon PRINT Business home screen → [App Settings].

2.Tap [Send To] → enter an address.

Result

The set address is displayed in the [App Settings] screen > [Send To].

Setting the Images Save Location

You can set the save destination when saving an image scanned in JPEG/TIFF format in the mobile terminal.

Procedure

1.Tap [] in the upper right corner of the Canon PRINT Business home screen → [App Settings].

2.Tap [Save Image To].

3.Select the save location → tap the icon to return to the previous screen.

Result

The set address is displayed in the [App Settings] screen > [Save Image To].

Setting the WebDAV Port

You can set the WebDAV port number used when scanning with an imageRUNNER ADVANCE device.

The default setting is “80”.

Procedure

1.Tap [] in the upper right corner of the Canon PRINT Business home screen → [App Settings].

2.Tap [WebDAV Port].

3.Enter a port number → tap [Done].

Result

The set number is displayed in the [App Settings] screen > [WebDAV Port].

Setting an SNMP Community Name

You can set an SNMP community name. The default name is “public”. This setting does not normally need to be changed.

Procedure

1.Tap [] in the upper right corner of the Canon PRINT Business home screen → [App Settings].

2.Tap [SNMP Settings].

3.Enter an SNMP community name.

Result

The set SNMP community name is displayed in the [App Settings] screen > [SNMP Settings].

Displaying Menu Tip

You can redisplay the operating instructions displayed in the home screen when you activate this app for the first time.

Procedure

1.Tap [] in the upper right corner of the Canon PRINT Business home screen → [App Settings].

2.Turn [Menu Tip] ON.

Result

The operation guide will be displayed the next time the home screen is displayed.

Starting Direct Connection with Bluetooth

The direct connection mode of the device is started from a mobile terminal using Bluetooth, and connects directly with the device. You can connect directly with operations from the mobile terminal without directly operating the device.

Prerequisites

• The device you are using is compatible with direct connection.
  
• A Bluetooth-compatible option is installed in the device to be used.
  
• Bluetooth is enabled in the settings of the mobile terminal.
  
• [App Settings] > [User Information] is set.
  However, [Log in as Guest user] should be deactivated.

Procedure

1.Tap [Other Functions] in the home screen of Canon PRINT Business.

2.Tap [Direct Connection].

3.Tap [Connect].

4.In the [Nearby Printers] screen, tap the device you are using.

If the device is not detected
Approach a location where the device is visible and tap [Search]. The estimated distance in which a device is detectable by Bluetooth is 2 m/80 inches.

If the [Usage] screen is displayed
Enter the PIN code according to the screen and register (pair) the device in the mobile terminal as a device connected by Bluetooth.

If the [Wi-Fi Settings] screen is displayed
Connect to the specified network with the Wi-Fi settings of the iOS according to the instructions on the screen.

If the [Adjust Sensitivity] screen is displayed
Bluetooth sensitivity adjustment is necessary for the mobile terminal you are using. Adjust the sensitivity according to the instructions on the screen.

5.When a message informing you of the completion of direct connection is displayed, tap [OK].

Result

The mobile terminal is connected with the selected device. [Direct Connection] is displayed under the device icon at the top of the home screen.
To disconnect the direct connection, tap [End] in the [Direct Connection] screen.

Related Topics

Setting User Information

Sending a Destination of the [Scan and Send] Function to a Device

When using the [Scan and Send] function of the device, you can send a destination from the Address Book of the mobile terminal to the device. You can also enter a subject name, text, and file name in the app and send them to the device. When selecting the device to send to, you can use either Bluetooth or a QR code.

Prerequisites

• [App Settings] > [User Information] is set.

Procedure

Enter the destination with the mobile terminal

 1.In the home screen, tap [Other Functions] > [Provide Address].

 2.Enter the destination/CC/subject name/file name/text. 

Select a device and send the destination

When selecting the device with Bluetooth

 Operations at the mobile terminal

 3.Tap [Next] in the [Provide Address] screen.

 4.Select the device you are using in the [Nearby Printers] screen.
    The destination is sent to the selected device.

 If the [Adjust Sensitivity] screen is displayed
 Bluetooth sensitivity adjustment is necessary for the mobile terminal you are using. Adjust the sensitivity according to the instructions on the screen.

 If the device is not detected
 Approach a location where the device is visible and tap [Search]. The estimated distance in which a device is detectable by Bluetooth is 2 m/80 inches.

 If the [Usage] screen is displayed
 Enter the PIN code according to the screen and register (pair) the device in the mobile terminal as a device connected by Bluetooth.

 If the [Wi-Fi Settings] screen is displayed 
 Connect to the specified network with the Wi-Fi settings of the iOS according to the instructions on the screen.

 If the [Adjust Sensitivity] screen is displayed
 Bluetooth sensitivity adjustment is necessary for the mobile terminal you are using. Adjust the sensitivity according to the instructions on the screen.

When selecting the device by QR code

 Operations at the device

 3.Display the QR code from [Mobile Portal] on the device.

 Operations at the mobile terminal

 4.Tap [Next] in the [Provide Address] screen.

 5.If the [Nearby Printers] screen is displayed, tap [Select from QR Code].

 6.Position the QR code displayed in the control panel of the device within the frame of the displayed camera screen.
    When the QR code is positioned within the borders, the app automatically scans the QR code.
    The destination is sent to the device selected by QR code.

 If the [Wi-Fi Settings] screen is displayed
 Connect to the specified network with the Wi-Fi settings of the iOS according to the instructions on the screen.

Setting/Printing Print Data Held in a Device from a Mobile Terminal

You can check and change the print settings of, as well as print, print data held in a device. You can also use the functions of the device that cannot be set with the print functions of this app.

How to View the [Other Functions] Screen

In the [Other Functions] screen, you can use the optional functions that are available to this app and display shortcuts to functions in the home screen.

Functions List

Tapping a function name displays the screen of that function.
Tapping the name of an app linked to this app displays the App Store page for that app.

Shortcut Display
    Activating each function displays a shortcut to the home screen. 

Edit

You can change the order of the functions by tapping the Edit icon.

Changing the Order
    Dragging [] enables you to change the display order.

Setting User Information

You can set beforehand the user information needed to login to the device. The entered user information is used by the following functions. 

• Bluetooth device registration
• Release and Print
• Provide Address

Also, the set user name/domain name can be applied to [User Name]/[Domain Name] in [Print Settings] > [Output Method].

Procedure

1.Tap [] in the upper right corner of the Canon PRINT Business home screen → [App Settings].

2.Tap [User Information].

3.Enter the user information → tap [Done].

When setting [Domain Name]

Enter the same domain name as the one needed when logging into the device.

[Use the same user information when printing]:

The information set for [User Name]/[Domain Name] in the [User Information] screen is also applied to [User Name]/[Domain Name] in [Print Settings] > [Output Method]. However, if [User Name]/[Domain Name] in the [User Information] screen is left blank, the information is not applied.

Setting the Sending Method of Destinations

You can configure settings that enable a destination to be sent to a device displayed in the home screen using the [Provide Address] function.

Procedure

1.Tap [] in the upper right corner of the Canon PRINT Business home screen → [App Settings].

2.Tap [Provide Address].

3.Turn [Provide Address to Selected Printer] On.

Result

The setting is displayed in the [App Settings] screen > [Provide Address].

Trademarks

iCloud, iPad, iPad Air, iPad mini, iPhone, iPod touch, iTunes, Keynote, Mac, Numbers, Pages, and Safari are trademarks of Apple Inc.
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Canon is under license.
Excel, Microsoft, PowerPoint, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

How to View the [Select Printer] Screen

In the [Select Printer] screen, you can check device information and device states and select the device you want to use in the registered device list.

[](Access Point)

Displays the wireless LAN connection state and access point SSID.

Device List

The registered devices are displayed in list form. You can check the device information and status with the icon. Tapping the device name enables you to select it as the device to use.

If you tap the details icon, you can check details about the device information in the [Printer Details] screen.

[]: Devices whose maximum paper width is A4/Letter.

[]: Color printers.

[]: B&W printers.

[]: PDF direct printing compatible devices*

*Devices equipped with PDF direct printing or the PS printing function, or with an optional HDD, ROM, or RAM attached

[]: There is information from the device.

Display the Remote UI from the [Printer Details] screen and check the information.

[Edit]

You can edit the list after tapping [Edit].

Change order

Drag [] to change the order.

Delete device

Tap [] and tap [Delete] to delete the device from the list.

[Auto Search (Wi-Fi)]

Automatically searches for devices on the network to which the mobile terminal connected.

[Manual Search (Wi-Fi)]

Manually searches for devices by specifying IP address or DNS name.

[QR Code]

Scans the QR codes of devices that can display QR codes, and registers those devices.

[Nearby Printers]

Automatically detects devices with Bluetooth.

How to View the [Printer Details] Screen

You can check detailed device information.

Displays the device status, [Printer Name], [Product Name], [IP Address], and [MAC Address].

[Printer Settings]

[Update Printer Information]

This function is displayed when the device supports acquisition of configuration information. It acquires device information and displays the following in the [Print Settings] screen, depending on what functions are installed in and supported by the device.

- [Output Method] > [Secure Print]

- [Dept. ID Mgt.]

- [2-sided]

- [Staple]

Normally, information is acquired and applied in the [Print Settings] screen when the device is registered. Use this function in the following cases.

- The configuration information of the device cannot be acquired during registration of the device.

- The options of the device are changed after registration.

To Print the Content of an Email

You can print the content of an email by converting it to a data format compatible with this app.

Print an email using the following method.

If you are using iOS 10 or later

Recall this app from an email and print:

You can print an email by recalling this app from the standard email app of the iOS.

If you display a print preview from the reply icon of an email and expand it by pinching out, the share icon is displayed. Tap the share icon and select this app.

If you are using iOS 9 or earlier

Save the email screen as a screenshot and print:

Pressing and holding both the power button and the sound reduction button of the mobile terminal saves screenshot image data. You can print the saved screenshot with the photo album function of this app.

Related Topics

Printing Photo Album Photographs

To Print from iWork

As well as printing files in iWork format by starting this app from iWork 2.0 for iOS or later (Pages, Numbers, Keynote) and printing files, you can print using the following method.

Maximum File Size That Can Be Previewed and Printed

You can preview and print files of up to 10 MB.

If a file is too large, an error message may be displayed due to insufficient memory, or this app will quit.

Depending on the data content, such as images with an extremely large number of pixels, you may not be able to print files of less than 10 MB.

Items That Can Be Set With the Scan Function

A list of scan settings supported by Canon PRINT Business.

For imageRUNNER ADVANCE series

You can configure scan settings and execute scanning from a mobile terminal using the [Scan for Mobile] function of the multi-function device you are using.
If you cannot use the [Scan for Mobile] function, you configure scan settings and execute scanning by installing the free Canon Mobile Scanning MEAP Application in the imageRUNNER ADVANCE.

Supported Settings

Auto (Color/Gray), Auto (Color/B&W), Color, Grayscale, Black & White

150 x 150 dpi, 300 x 300 dpi, 600 x 600 dpi

Auto, A4, A4R, A3, A5, A5R, B4, B5, B5R, LTR, LTRR, LGL, STMT, STMTR, 11x17

PDF*1, JPEG, TIFF, OOXML (pptx), OOXML (docx), XPS*2
*1 Compact, OCR, and Encryption can be set.
*2 Can only be set when using the [Scan and Send] function.

Off, Book Type, Calendar Type

Text, Photo, Text/Photo

Nine levels

Items That Can Be Set with the Print Function

[Output Method]

Select an output method for print data.

[Print]: Performs normal printing.

[Store]: Stores the print data in an inbox in the device.

[Secure Print]: You can attach a PIN to print data and save it in the device. This function is useful when you want to print a confidential document.

[User Name]: Displays the user name for the print. You can change the user name by tapping it.

[Domain Name]: Sets the user's domain name. If you do not need a domain name when printing, leave this blank. If you do not know the domain name, consult the administrator of the device.

[Dept. ID Mgt.]

You can manage printing using department IDs and PINs.

[Output Size]

Select the paper size to be printed on.

If you turn [Minimize Margins and Print] on, this expands the print region to the edges of the paper. Depending on the content of the print data, part of the edge data may be lost when printing. The minimum width of margins differs depending on the device model.

What is the Canon Mobile Scanning MEAP Application?

The Canon Mobile Scanning MEAP Application is a MEAP application that supports import of data scanned by imageRUNNER ADVANCE devices into mobile terminals.

By linking this MEAP application and Canon PRINT Business, you can set and execute scanning from a mobile terminal.

If the [Scan for Mobile] function is not installed in the imageRUNNER ADVANCE device you are using, installing the Canon Mobile Scanning MEAP Application in the multi-function device enables you to set and execute scanning from a mobile terminal.

How To Install the Canon Mobile Scanning MEAP Application

Installation of the Canon Mobile Scanning MEAP Application should be performed by the manager of the multi-function device. For details about the installation method, refer to the support site. The support site can be accessed by tapping [App Support Site] in the help of this app.

Without Using the Canon Mobile Scanning MEAP Application

To import data scanned with an imageRUNNER ADVANCE series device into a mobile terminal without using the Canon Mobile Scanning MEAP Application, use the [Scan and Send] function of the device to send the scanned data to the mobile terminal.

File Formats and Save Destinations That Can Be Managed with This App

This is a list of data formats that can be managed as local documents by Canon PRINT Business and save destinations for each data format.

Supported file formats

Images: JPEG/JPEG 2000/TIFF/GIF/PNG/BMP

Documents: PDF/XPS*1/TXT/RTF/Microsoft Office files (Word/Excel/PowerPoint)*2/iWork files (Pages/Numbers/Keynote*3)

*1 You cannot print XPS files with this app.

*2 Including OOXML format.

*3 Keynote files may not be displayed correctly.

File Save Destination

Scanned Data/Captured Data

Image save destination: [Documents] > [Local] > [Images]

Document save destination: [Documents] > [Local] > [Documents]

Scanned data and captured data are categorized as images and documents.

If you select a camera roll in [App Settings] > [Save Image To], you can check the images in [Documents] > [Print from Photo Albums].

Other Data

Save destination: [Documents] > [Local] > [Downloads]

Data downloaded from cloud storage and data saved in this app from other apps is saved in [Downloads] regardless of data format.

How to View the Document Preview Screen

In the document preview screen, you can check data previews, upload to cloud storage, send emails, and print.

[]

[Save in iCloud]/[Save in Dropbox]/[Save in Google Drive]/[Account Settings]

Saves the previewed data in cloud storage.

The Device Is Not Detected

When you discover devices by the [Select Printer] screen > [Auto Search (Wi-Fi)]/[Nearby Printers], detected devices are listed as they are discovered. The device searching process normally takes about 10 seconds.

If you enter an IP address of an invalid DNS server in the Wi-Fi settings of the mobile terminal, a timeout occurs during the host name acquisition process, therefore the device searching process may take some time.

If the device is not detected after the search process has finished, it may be detected if you execute the search process again. If the target device is still not detected after you have searched again, check the following:

Support Devices

Network Environment (if the name of the device is determined by a DNS server)

Search Method

Network Settings of the Mobile Terminal

Network Settings for this App

Network Settings of the Device

Cannot Direct Connect with the Device

If the network settings of the device and mobile terminal you are using are not configured correctly, you may not be able to direct connect even with a device detected by this app.
If you cannot direct connect to a device, check the following.

Network Settings of the Mobile Terminal

• Is it connected to the network of the device you are using?
  When registering a device detected by Bluetooth, connect to a network specified in the [Wi-Fi Settings] screen of this app.

System Settings of the Device

• Is direct connection enabled in the [Preferences]/[Network Settings] of the device?
  To direct connect, you need to enable direct connection in the [Preferences]/[Network Settings] of the device. For details about the setting method, check with the administrator of the device.

Settings of This App

• Is [User Information] > [Log in as Guest user] disabled?
  If [Log in as Guest user] in [App Settings] > [User Information] is enabled, you cannot start direct connection using [Other Functions] > [Direct Connection] in this app.

Cannot Display the Remote UI from the Mobile Terminal

• Depending on the device, you might not be able to display the Remote UI from the mobile terminal. If this happens, check the status of the device at the Remote UI displayed from the PC or the control panel of the device.
• If the Remote UI is displayed from the mobile terminal, you may not be able to use some functions such as file operations. If this happens, perform the operations from the Remote UI displayed from the PC or the control panel of the device.

What Port Numbers to Allow in a Firewall

Canon PRINT Business uses the following port numbers.

To Check the IP Address of a Device

You can confirm the IP address from the network settings screen of the device.

For details, refer to the manuals provided with the device.

Excel Sheets That Are Not Selected Are Printed

When you print Microsoft Excel files (xls and xlsx) that comprise multiple sheets using the Data Conversion Service, all sheets are subject to printing.

After the Data Conversion Service has finished, delete unwanted pages in the [Preview] screen.

Black and White Data Is Counted as Color Data

Some devices may count black and white data as color data when printing from Canon PRINT Business.

To have black and white data counted as black and white data, print using one of the following procedures.

• Change the print settings
  Tap Print Settings in the preview screen when executing printing, and select [Select Color] > [B&W].
• Print without using the [Photo Albums] function
  If you read an image into [Photo Albums] via iTunes on a computer, the colors may be adjusted and converted into color data in iTunes.
  If this happens, re-read the image into a file management app other than [Photo Albums], and after opening the image, recall this app in the share menu and print.

Data Is Not Printed According to the Print Settings

If the device you are using does not support functions displayed in the [Print Settings] screen, those settings are not applied.

If the functions are not supported by the device you are using, the following operation is performed.

[Output Method] > [Store]

For devices that do not support user inbox storing, normal printing is executed.

[Output Method] > [Secure Print]

For devices that do not support the Secure Print function, normal printing is executed.

[Dept. ID Mgt.] > On

For devices that do not support the Department ID Management function, normal printing is executed.

Printing Documents Takes Time

When using the Data Conversion Service for printing a Microsoft Office file, uploading and downloading data may take several minutes depending on the content of the data to be printed and the communication environment you are using. The method for shortening the processing time is as follows.

When using the Data Conversion Service

If you can tap [Print] in the [Preview] screen before all rendering by the Data Conversion Service is complete, printing is started. Because the rendering and printing processes are being executed in parallel, the processing time is shortened. However, if you specify the print range in an Excel file (xls and xlsx), you cannot do so until all the data has finished being converted.

When not using the Data Conversion Service

Files that have simple layouts and text may only suffer minimal layout errors if you do not use the Data Conversion Service. If there appear to be no problems when you check the preview, tapping [Print] without tapping [Image Correction] will print the file with the mobile terminal OS performing the rendering process. In this case, although the processing time is shortened compared to using the Data Conversion Service, there is a possibility of the file being printed with an incorrect layout.

A Time Out Error Is Displayed After Printing Starts

Depending on the content of the print data, the time from the start of printing in this app and print output may take some minutes.

Because mobile terminal OSes support multi-tasking, print processing continues for the enabled period even if this app is not being displayed.

If the enabled period is exceeded, the job will be canceled.

Restrictions on Using PDF Direct Printing

For devices equipped with the PDF direct printing or PS printing function, send the PDF file directly to the device to be printed.
Take care of the following when doing so.

• The print preview displayed in the [Preview] screen and the actual print result may differ.
• If you set [Preview] screen > [Print Settings] screen > [Staple], the document may be stapled at different positions to those indicated in the thumbnail image in the [Preview] screen.
• You cannot delete a page you do not want to print in the enlarged preview screen. To specify the pages to print, do so in the [Print Settings] screen > [Print Range].
• Depending on the device you are using, printing of a PDF file in which a password has been set may not be supported. In such devices, if you attempt to print a PDF file in which a password has been set, printing is canceled by the device.
  To print a PDF file in which a password has been set, set [Printer Details] > [Print Options] > [PDF Direct Print] to Off.
• If an error occurs when printing a PDF file in which a password has been set, an error message is not displayed on the mobile terminal.

Cannot Scan

If you cannot scan, check the following.

Is the file name set at the device single-byte letters/numbers?

Is the resolution of the scanned data too high?

Are the management settings of the device correct?

Are the network settings of the device correct?

Is the file name set at the device single-byte letters/numbers?

If you are scanning from an imageRUNNER ADVANCE using the [Scan and Send] function, and set a file name at the device that includes diacritical marks or certain symbols such as double-byte characters, umlauts, and/or accents, the data cannot be correctly received in this app and a transmission failure error message will be displayed at the device.
When specifying a file name at the device, enter a file name using single-byte roman characters or single-byte symbols (ASCII characters).

Is the resolution of the scanned data too high?

If you scan data with a high resolution setting, the operations of this app may become unstable. In order to stabilize operations, reduce the resolution when scanning.

Are the management settings of the device correct?

If [Management Settings] > [License/Other] > [MEAP Settings] > [Use SSL]/[Use TLS] is set to [On] in an imageRUNNER ADVANCE device and the version of certificate used is "X.509v1", you may not be able to configure scan settings on a mobile terminal even for devices that support [Scan for Mobile] or devices with the Canon Mobile Scanning MEAP Application installed.
Set [Use SSL]/[Use TLS] to [Off] or change the device authentication version to “X.509v3” or later. For details, check with the device administrator.

Are the network settings of the device correct?

If you set [On] for [Preferences] > [Network] > [TCP/IP Settings] > [Proxy Settings] at the imageRUNNER ADVANCE device, scanning may not operate correctly. In such a case, set [Off] for it and rescan.

Scan Data is Separated and Stored

In the following cases, scanned data is split into multiple files.

• When scanning multiple originals and outputting them as JPEG format files.
• When the [Divide into Pages] function is set at the device when scanning from an imageRUNNER ADVANCE using the [Scan and Send] function.

Handle data split into multiple files as follows.

Uploading to Cloud Storage

You can upload up to 100 files at one time.

Emailing Files

You can send up to 5 files at one time.

Print/[Open in]

Work on one file at a time from [Documents] in the home screen of this app.
One file at a time can be printed or opened in another app. You cannot print data divided into multiple files from the document preview screen or open it in another app.

File Preview

Tap [] or [] at the bottom of the preview screen to switch between and check file previews.

An Inappropriate Warning Message Is Displayed

If you use this app when the usable storage capacity of the mobile terminal is approaching 0, an inappropriate warning message may be displayed.
If this happens, use the mobile terminal after deleting unnecessary data.

Operations When Receiving a Telephone Call

Since the operating system of the mobile terminal supports multi-tasking, even when receiving a telephone call while using the app, the state prior to receiving the call is maintained, and the screen of the app returns when the telephone call is finished. Cases where the state prior to the telephone call is not maintained are as follows.

While Scanning

If the effective time is exceeded, the scanning process is canceled.

While a Preview of the Local Document is Being Created

If the effective time is exceeded, the preview process is temporarily suspended and resumed after the phone call is finished.

While Uploading to Cloud Storage/Downloading from Cloud Storage/Creating a Preview of the Data in Cloud Storage

If the effective time is exceeded, the saving process is cancelled.

While print processing

If the effective time is exceeded, the printing process is cancelled.

Cannot Use the [Release and Print] Function

If "HTTP 404 Not Found" is displayed

Check the following.

• Has the device finished starting up?
  If it has not finished starting up, tap [Release and Print] again after the device has finished starting up.

If an error message is displayed

Confirm the following.

• Is the Remote UI set to [Administrator Authentication Mode]?
  If [Authentication Mode] of the Remote UI you are using is set to [Administrator Authentication Mode], you cannot login to the device from a mobile terminal. For details, consult the administrator of the device.
• Administrator privileges password
  If the password for logging in with administrator privileges to the device you are using is the default password, you cannot login to the device. If this happens, change the password.

If print data is not displayed

Check the following.

• Are the [User Information] settings correct?
  In the [User Information] screen, set the user name and domain name that you used when holding the print data.
• Are the device settings correct?
  If the device settings are set so that the print data is not displayed, the print data will not be displayed.
• Has the hold time expired?
  If the hold time of the print data has expired, the print data is deleted.
• Has another user deleted the print data?
  If the print data is categorized as [Shared] or [Group], it is possible that another user has printed or deleted the print data.
  

Restrictions on Data Conversion Service

Internet Connection Environment

• If the mobile terminal and the device are connected via an access point, check whether you can connect to the Internet from the Wi-Fi network you are connected to. In an environment that does not allow you to connect to the Internet from the Wi-Fi network, you may be connected to the Data Conversion Service from a cell phone network such as LTE or 3G, in which case connection costs will be borne by you, the customer.
• If you use the Data Conversion Service with a device that supports direct connection, you may be connected to the Data Conversion Service from a cell phone network such as LTE or 3G, in which case connection costs will be borne by you, the customer.

Restrictions

• There may be cases where the print job is not output with completely the same layout as the original even if you use the Data Conversion Service.
• You can upload files of up to 20 MB to the Data Conversion Service.
• You cannot convert password-protected files, files whose data is unauthorized or corrupted, and empty files.
• You cannot download files of more than 99 pages after data conversion.
• If you print a file opened in another app using the Data Conversion Service with this app, you cannot save the converted data in [Local]

Risks of Communication Using a Self-signed Certificate

When mobile terminals and devices are connected by Wi-Fi, a server certificate installed in the device is used for encrypted communication. The server certificate installed at the time of shipping is a self-signed certificate.
When using a self-signed certificate, there is a possibility of confidential information such as user names, passwords, etc. leaking when a man-in-the-middle attack occurs, such as a PC that assumes the device being installed in the intranet.
To prevent man-in-the-middle attacks and ensure strong security, it is necessary to install an authenticated server certificate in the device. Regarding installation of a server certificate, check with the administrator of the device.

Cannot Print

Check the following.

Status of the Device

• Is the device turned on?
• Is the device’s LPD (LPR) print setting set to [On]?
• Is the device online?

Restrictions on Previewing and Printing Documents

If you activate this app from other apps and print documents other than PDF files, this app may not start correctly, and the files may not be able to be previewed or printed correctly.

Microsoft Office Files

• When printing a Microsoft Office file, by performing layout correction using the Data Conversion Service, you can print the file with its original layout.

PDF Files

• Convert the file to PDF and print it. If you are using special fonts, enable the setting for embedding fonts when converting to PDF.
• If an encryption level is used that is not supported by the iOS, such as 256-bit encryption or encryption by a digital certificate, you cannot print a PDF with Canon PRINT Business.
  In such a case, a message saying that the file cannot be opened is displayed. To print with Canon PRINT Business, change the encryption level of the PDF on a computer.
• In an iPhone 4s/iPad 2/iPad mini (1st generation), data scanned in PDF format with 600 dpi resolution is not previewed. If you want to preview the scanned data, rescan with reduced resolution.